Return & Refund Policy
We hope you love your Hey Doll! purchase. Because our subscription boxes, curated gift boxes, beauty and personal care items, and specialty products are carefully selected and prepared for each order, all sales are final. We do not accept returns or exchanges for change of mind.
Damaged, Defective or Incorrect Orders
If an item arrives damaged or defective, or you receive an incorrect item, please contact us at heydoll.net@gmail.comwithin 7 days of delivery. Please include your order number and photos of the item and packaging so we can review the issue.
Once the issue has been reviewed and approved, Hey Doll! may provide a replacement or refund, depending on the circumstances and product availability. Please do not return an item unless you have received return instructions from us.
Subscription and Prepaid Box Plans
Payments that have already been processed for subscription boxes or prepaid box plans are nonrefundable. Refunds or credits are not provided for unused portions of a prepaid plan once the order has been processed.
Approved Refunds
If a refund is approved because an order was damaged, defective, incorrect, or could not be fulfilled, the refund will be issued to the original payment method. Processing time may vary depending on the customer's financial institution.
For questions regarding an order, please contact us at heydoll.net@gmail.com.